California Privacy Notice

At SentBySanta, the protection of your information is important to us. As stated in our general Privacy Policy, we comply with applicable law in the places where we operate. SentBySanta’s California Consumer Privacy Notice supplements the information contained in our general Privacy Policy and applies solely to all visitors, users, applicants for employment, and others who reside in the State of California and is provided to inform you, as a California resident, of your rights with respect to information collected by SentBySanta Windows, Inc. its parent and subsidiaries (collectively, “SentBySanta” or “we”).

Information We Collect:

Contact information:

SentBySanta collects contact information provided by you when you visit our Sites. This includes, but is not limited to, names and user names, business name (if applicable), purchase history, billing and shipping addresses, phone numbers, email addresses, the location where you purchased SentBySanta products, and other digital contact information.

Information About Minors:

SentBySanta’s Sites are neither structured nor intended for users who are minors. SentBySanta does not target, promote, or market products or services to minors. We do not knowingly collect Personal Information from minors, as defined by law. If we discover we have received Personal Information from a person under the age of 18 years, which has not been properly authorized, we will take reasonable steps to delete that data as quickly as possible. If you are age 13 through 17, you may contact us to specifically authorize the sale of your information. If you are under the age of 13, a parent or guardian must explicitly provide such consent on your behalf.

Demographic Information:

SentBySanta collects information about who you are, what you do, and where you live. This helps us put your feedback about our products and services into context so that we may serve you better in the future.

Location Information:

SentBySanta collects location data obtained from your mobile device's GPS or your IP address, depending on whether you are visiting the mobile or online version of our Sites. In addition to any other uses noted in this Privacy Policy, we may use this location data to find an SentBySanta dealer close to you.

Surveys and Polls:

SentBySanta values your opinions and comments, and we may conduct online surveys or polls. Participation in these surveys and polls is always optional. The Personal Information collected via polls is aggregated and used to make improvements to the Sites and to develop useful content, features, and promotions for visitors to our Sites. The identity of survey or poll participants is anonymous unless the survey or poll either specifically requests Personal Information or otherwise states information is collected.

Other information:

We collect information about the browser you are using as you visit our Sites. We may also track the specific pages you visit, the website you came from, or the website you visit once you leave ours.

How we Use Information About You In addition to the business reasons discussed above, SentBySanta uses Personal Information (collected from you and/or your device) for both system administration purposes, to enhance your experience while on our Sites, to market our goods and services, and to otherwise transact or communicate with you. Consistent with applicable law and the choices you make, specific uses may include, but are not limited to, the following:

  • Compiling figures for market research, data analytics, and website performance.
  • Displaying advertisements personalized to individual interests or preferences, either on our Sites or the sites of third-parties.
  • Tracking the effectiveness of our marketing efforts.
  • Setting in-home appointments upon your request.
  • Collecting information for lead-generation or the sale of additional products/services.
  • Demonstrating SentBySanta’s compliance with our legal obligations, policies, and procedures.
  • Any uses described in this section are not exclusive, and there may be additional uses for Personal Information indicated elsewhere in this Privacy Policy.

Your Rights Under the CCPA: Right to Access and Request: If you are a resident of California, you have the right to request that SentBySanta identify and disclose to you and deliver your Personal Information under our control collected within the last twelve months. This information will be provided in the form of a report to you, free of charge. At the time your request is made, you may ask that the report be in either paper or electronic format. If in paper format, SentBySanta will send the requested information via U.S. Mail. If in electronic format, SentBySanta will send the requested information via email. Once your status as a California resident is confirmed and your identity and request verified, SentBySanta will make all reasonable efforts to provide a response in 45 days but may notify you of our intention to extend the timing of our response for an additional 45 days (total of 90 days). Once your identity and the relevance of your request have been verified, SentBySanta will include the following information in our response:

  • Categories of Personal Information collected.
  • Categories of sources from which the Personal Information was collected.
  • Business or commercial purpose for collecting or selling the information.
  • Categories of third parties with whom the business shares and/or sells the information.
You may request a copy of your Personal Information no more than two (2) times in a 12-month period. Right to Delete: If you are a resident of California, you have the right to request that SentBySanta delete any Personal Information about you we have collected. Once your status as a California resident is confirmed and your identity and request verified, SentBySanta will delete the information and direct any third-party service providers to delete the information from its records. However, all or part of your Personal Information may be retained if it is needed by us for a reasonable business justification, including but not limited to the following:
  • Complete the transaction for which the information was collected, provide a good/service requested by you (or reasonably anticipated within the context of an ongoing business relationship with you), or otherwise perform a contract between SentBySanta and you.
  • Detect security incidents or otherwise protect against malicious, deceptive, fraudulent, or illegal activity, up to and including pursuing prosecution of those responsible for the illegal activity.
  • Debug the information to identify and repair errors impacting functionality.
  • Exercise free speech, ensure the right of another consumer to exercise their right of free speech, or exercise another right provided for by law.
  • Comply with the California Electronic Communications Privacy Act.
  • Engage in public or peer-received scientific, historical, or statistical research in the public interest.
  • Enable internal uses that are reasonably aligned with expectations based on your relationship with the business.
  • Fulfill the terms of a written warranty or product recall.
  • Comply with a legal obligation.
  • Otherwise use your Personal Information, internally, in a lawful manner that is compatible with the context in which you provided the information.
  • Sale of Personal Information:
    We sell certain Personal Information to our non-corporate-owned retail affiliates and dealers so that such non-corporate-owned retail affiliates and dealers can set up appointments and market to you. Such Personal Information includes your name, phone number, email address, mailing or street address, and other contact information. Right to Opt-Out of Sale of Personal Information: As a California resident, you have the right to opt out of the sale of your Personal Information by SentBySanta. Please email request to support@SentBySanta.com to create a record of your choice to opt-out. If you choose to opt-out of the sale of your Personal Information, we may contact you after twelve (12) months to request authorization to sell your Personal Information. If SentBySanta sells your Personal Information before you opt-out, you have an additional right under the CCPA to request disclosure of the following:

    • Categories of Personal Information SentBySanta collected about you.
    • Categories of information SentBySanta sold about you and the categories of third parties to whom the information was sold.
    • Categories of information SentBySanta disclosed about you for a business purpose.
    With this, a third party is prohibited from any further sale of your information purchased from SentBySanta unless you receive explicit notice from that third party and are provided a separate opportunity to opt out. Right of Non-Discrimination: SentBySanta cannot deny provision, suggest that you will receive a different price or a different level or quality, or charge different prices for products or services if you exercise your rights under the CCPA. Right to Notification of Financial Incentive: SentBySanta may, on occasion, offer financial incentives, including payments as compensation, for the collection of Personal Information, the sale of personal information, or the deletion of information. Other financial incentives may include offering a different price, rate, level, or quality of goods or services to you if that price or difference is directly related to the value provided to you by the Personal Information. As required by the CCPA, SentBySanta will notify you of incentives when offered. We will only enter you into a financial incentive program if you give us prior opt-in consent that clearly describes the material terms of the financial incentive program. Your opt-in consent may be revoked at any time.

    Exercising Your Rights

    You can exercise the rights afforded to you under the California Consumer Privacy Act of 2018 (“CCPA”) in one of two ways.
    ONE: Online: make request to service@SentBySanta.com
    OR
    TWO: By Phone: 877-837-7032
    Please be aware that SentBySanta must verify your identity before certain rights can be exercised.