Frequently Asked Questions


How much does a personalized Santa letter cost?
Each letter is only $9.95, but if your order contains 3 letters, just add a fourth to that order for free.  We also provide FREE SHIPPING on all orders!

What does a Santa letter include?
The Santa letter includes an authentic postmark from the North Pole, a personalized message from Santa with the recipient’s personalized details, and free shipping within the US.

What are the shipping rates?
Our shipping is free within the US.

Can I order Santa letters from outside of the U.S.?
We ship to the United States and Canada.

When will the Santa letter be mailed?
All letters will start to be shipped starting in December on through to mid-December. We will insure that your letter will arrive in time for Christmas.

When is the last possible day to order the letter in time?
The last cutoff day is December 17 but If you wish to have it postmarked form the North Pole your order must be in by December 7th.

What forms of payment do you accept?
All orders can be made using a credit card online.  We accept all major credit cards.

Are your letters postmarked from the North Pole?

How do I place an order for a Santa letter?
Simply click on the Order Now button on the left-hand navigation, fill in the details of your recipient, preview and confirm your order!

Is shopping on safe?
All transactions are done using a secured and encrypted server using SSL certification.

How old does my child have to be to receive a letter?
Your child can be any age. We have Santa letters for adults and children alike.

How much would it cost to add a postcard to the letter order?
It would cost you only $4.95 for a postcard to be added to your order.

When will my postcard arrive?
Your postcard will arrive the following summer to remind your child to be good to get presents at Christmas.

Can I request to have more information added into my personalized letter from Santa?
You can feel free to customize your letter in any way you like on the “customize letter” page.

Can I see a sample Santa letter?
Sure! Our sample Santa letters can be located through our Letter Samples button which is on the Top navigation on the page.

Who can I contact if my question is not in the FAQs?
Email us at